Privacy Policy

Effective November 3, 2026

This policy covers CMi Handyman and We Wash Windows OG, home services operated by Clean Metro, Inc. ("Clean Metro," "we," "us"). It explains what information we collect, how we use it, and the choices you have.

Information we collect

When you request service, call, text, or email us, we collect the information you give us: your name, phone number, email address, service address, a description of the work, and any photos you send. When you visit our website, we and our service providers may collect basic usage data such as pages viewed, device and browser type, and IP address through cookies and similar technologies.

How we use your information

• To answer your request, give you a price, and schedule and complete the work
• To send appointment reminders, job updates, and customer care messages
• To send offers and promotions, only if you agreed to receive them
• To keep records, collect payment, and meet legal obligations
• To improve our website and services

Text messages (SMS)

If you check a consent box on our form or text us first, we may send you text messages about your request, scheduling, and job updates. Marketing texts are sent only if you check the separate marketing consent box. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time and HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Information may be shared with service providers who help us deliver our services, such as our messaging and customer management platforms, only so they can perform those services for us.

How we share information

We do not sell your personal information. We share it only with:

• Service providers under contract who help us run the business, such as phone, text, email, scheduling, and payment providers, who may use it only to provide those services to us
• Authorities or others when required by law, subpoena, or court order, or to protect our rights or safety
• A company that acquires or merges with Clean Metro, subject to this policy

Cookies

You can block or delete cookies in your browser settings. Some parts of the site may not work as well without them.

Security and retention

We use reasonable safeguards to protect your information. No system is completely secure. We keep information as long as needed to provide service, keep business records, and meet legal requirements.

Your choices

You can ask to see, correct, or delete the personal information we hold about you, or stop receiving messages, by contacting us below. To stop texts, reply STOP.

Children

Our services are not directed to children under 13, and we do not knowingly collect their information.

Changes

We may update this policy. Changes take effect when posted on this page with a new effective date.

Contact us

Clean Metro, Inc.
PO Box 6626, West Columbia, SC 29171
(803) 575-3311
[email protected]